Privacy Policy
Accommodation Dubbo
Accommodation Dubbo respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry or booking, or use our services.
Information We Collect
We may collect personal information that you provide when making an enquiry, requesting or making a booking, communicating with us, or engaging our property management services. This may include your name, email address, phone number, booking details, payment-related information and other information reasonably required to provide our services.
Our website and booking platform may also collect certain technical information when you visit or use the website.
How We Use Your Information
We use personal information to:
- Respond to enquiries and requests.
- Process and manage bookings.
- Communicate with guests and property owners.
- Coordinate accommodation and property management services.
- Facilitate payments and related administration.
- Meet applicable legal, regulatory and operational requirements.
- Send promotional communications where you have chosen to receive them.
You can opt out of promotional communications at any time by following the unsubscribe instructions provided or contacting us directly.
Bookings and Payments
Bookings may be made through third-party booking platforms or directly with Accommodation Dubbo.
Payments may be processed through Stripe or arranged by direct bank transfer. Payment providers may collect and process personal information in accordance with their own privacy policies and terms.
We do not ask you to send full payment card details by email. Any payment information you provide should be submitted through the relevant payment provider's designated process.
Sharing of Personal Information
We may disclose relevant personal information to booking platforms, payment providers and other service providers where reasonably necessary to manage bookings, process payments, coordinate accommodation or property management services, or meet legal obligations.
We may also disclose information where required or authorised by law.
Third-party platforms and providers handle information in accordance with their own privacy policies and practices. We encourage you to review those policies where relevant.
Website Technology and Security
Our website is hosted through Hostaway's booking website platform. The website may use technical features, such as security tools or cookies, to support its operation and protect against misuse.
We have not configured Google Analytics or Facebook Pixel in the website's designated tracking fields at the time of preparing this policy. However, this does not necessarily mean that the website or its hosting platform collects no technical information.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Storage of Personal Information
Personal information may be stored in our business systems and the systems of the booking platforms or service providers we use. We take reasonable steps to ensure information is handled appropriately and protected against unauthorised access.
Information is retained only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable law.
Access and Correction
You may contact us to request access to, or correction of, personal information we hold about you. We will respond in accordance with applicable privacy requirements.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Accommodation Dubbo
Email: amy@accommodationdubbo.com
We may update this Privacy Policy from time to time to reflect changes to our business practices, website or applicable requirements. The latest version will be published on our website.